Pilot customers reach a human inside a working day. The fastest route is email — every message is read and triaged by an engineer, not a queue.
Tap "Forgot password" on the sign-in screen of any UberVisor app. We'll email a reset link to the address on your account. Links expire after 15 minutes for security. If the email doesn't arrive, check your junk folder and ensure your email is on the account you originally signed up with — if not, email support@ubervisor.app with the name and approximate sign-up date.
Open the credential in the UberVisor wallet app and tap "Add to wallet". On iPhone you'll be shown a preview and an "Add" button — your credential goes into Apple Wallet. On Android the Google Wallet app opens with the credential ready to save. The wallet copy stays in sync with revocation: if the issuer revokes the credential, the platform wallet copy is invalidated next time it's tapped.
Open any UberVisor app → Profile → Privacy & Data → Export my data. You'll get a JSON snapshot of every record we hold under your name. The download stays on our servers for seven days, then is purged. This satisfies your right of access under GDPR Article 15.
Profile → Privacy & Data → Delete my account. Your profile and any photos you uploaded are hard-deleted immediately. Credentials issued to you are retained in redacted form for the ISO/IEC 17024 §8.3 records-retention period — your name, email, and photo are scrubbed from the record, but the credential row remains as audit evidence that the certification was awarded. This is a documented exemption under GDPR Art. 17(3)(b).
During the Pilot the platform is provided without charge. Once paid plans launch (see pricing), refunds and plan changes will be handled via support@ubervisor.app. Existing customers will get at least 60 days' notice before any plan moves from free to paid.
First, check that the credential isn't revoked or expired — open it in the wallet and look for the green "valid" badge. If it's valid but the reader still rejects it, try presenting via QR (open the credential, tap "Present", choose "QR fallback"). Persistent issues with a specific reader should be reported with the site name and reader serial to support@ubervisor.app so we can liaise with the hardware partner.
No. Every UberVisor resource — database, storage, cryptography, email service — runs in the AWS Europe (London) region (eu-west-2). Apple Wallet and Google Wallet copies sit on your own device under those platforms' own terms.
Forward the full message (with headers if possible) to security@ubervisor.app. We do not ask for passwords, two-factor codes, or payment details over email. All legitimate emails from us come from an address at ubervisor.app and are DKIM-signed.
The AppSync GraphQL schema and verifier endpoint documentation are not yet public. If you're an integration partner during the Pilot, email support@ubervisor.app with your use case and we'll share access along with a short DPA.
Live operational status is at status.ubervisor.app — components, recent incidents, and any scheduled maintenance. During the Pilot we also email incident notifications to the issuer-organisation admins listed in your Certify account; planned maintenance is announced inside the app at least 48 hours in advance.
We aim for WCAG 2.2 AA across all three apps and this website. If something here is hard to use with a screen reader, keyboard, or assistive device, please tell us — support@ubervisor.app — and we will treat it as a bug.